Terms of service

Last Updated: May 11, 2026

Welcome to Ragnovo.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and content provided through Ragnovo.com.

This website is owned and operated by ECO VERTEX LLC (“Company,” “we,” “our,” or “us”).

By accessing, browsing, or using this website, you agree to comply with and be legally bound by these Terms of Service. If you do not agree with these Terms, please do not use this website.

1. Company Information

Brand Name: Ragnovo
Legal Business Name: ECO VERTEX LLC
Business Address:
1968 S. Coast Hwy #4410
Laguna Beach, CA 92651
United States

Support Email: support@ragnovo.com

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • You are legally capable of entering binding agreements
  • You will use this website only for lawful purposes
  • You will not misuse, disrupt, or interfere with the operation or security of the website

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe a user violates these Terms or applicable laws.

3. Products and Services

Ragnovo offers products for sale to customers located primarily within the United States.

We make every effort to ensure that:

  • Product descriptions are accurate
  • Product images are displayed correctly
  • Pricing information is updated
  • Availability information is current

However, we do not guarantee that:

  • Product descriptions are error-free
  • Colors displayed on your device exactly match actual products
  • All products will always remain in stock

We reserve the right to:

  • Modify or discontinue products without notice
  • Change prices at any time
  • Limit quantities available for purchase
  • Refuse orders at our discretion

4. Order Acceptance and Cancellation

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

ECO VERTEX LLC reserves the right to:

  • Cancel or refuse any order
  • Limit quantities purchased per customer
  • Reject orders suspected of fraud or unauthorized activity
  • Refuse transactions that violate these Terms

If your order is canceled after payment is received, a full refund will be issued to the original payment method.

5. Pricing and Payment

All prices displayed on Ragnovo.com are listed in United States Dollars (USD).

We accept payments through trusted third-party payment providers and processors.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method
  • Billing information provided is accurate
  • You authorize us to charge the full order amount

We reserve the right to correct:

  • Pricing errors
  • Typographical mistakes
  • Incorrect product information

Even after an order has been submitted.

6. Shipping and Delivery

Orders are processed and shipped by ECO VERTEX LLC and its designated logistics partners.

Estimated delivery timelines are provided for informational purposes only and are not guaranteed.

Delivery delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High seasonal demand
  • Customs or logistics disruptions
  • Incorrect shipping details provided by customers

Customers are responsible for ensuring shipping information is accurate at checkout.

We are not responsible for orders lost due to incorrect customer-provided addresses.

7. Returns, Refunds, and Exchanges

Our Return & Refund Policy forms part of these Terms of Service.

Customers may request returns or exchanges according to the conditions outlined in our Refund Policy.

We reserve the right to deny returns or refunds if:

  • Products show signs of use or damage
  • Tags or original packaging are missing
  • Return conditions are not met
  • Fraudulent activity is suspected

Refunds are processed to the original payment method only.

8. Account Registration

Certain website features may require account creation.

When creating an account, you agree to:

  • Provide accurate information
  • Keep login credentials secure
  • Accept responsibility for account activity
  • Notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts suspected of violating these Terms.

9. Intellectual Property Rights

All content on Ragnovo.com including but not limited to:

  • Logos
  • Product images
  • Website design
  • Graphics
  • Text
  • Videos
  • Icons
  • Branding materials

Are owned or licensed by ECO VERTEX LLC and protected by intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Sell
  • Modify
  • Republish
  • Exploit

Any content from this website without prior written permission.

Unauthorized use may result in legal action.

10. Prohibited Activities

Users agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to systems or data
  • Upload malicious software or viruses
  • Engage in fraudulent activity
  • Interfere with website security or functionality
  • Use automated systems or bots without authorization
  • Violate intellectual property rights

Violation of these Terms may result in account termination and legal action.

11. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms.

These third-party services operate independently and have their own policies and terms.

ECO VERTEX LLC is not responsible for:

  • Third-party content
  • External websites
  • Privacy practices
  • Transactions conducted outside our platform

Users access third-party services at their own risk.

12. Promotional Communications

By providing your email address or phone number, you may receive:

  • Order updates
  • Shipping notifications
  • Promotional emails
  • Marketing messages

You may unsubscribe from promotional communications at any time using the unsubscribe link or by contacting us directly.

13. Disclaimer of Warranties

This website and all products/services are provided on an “AS IS” and “AS AVAILABLE” basis.

ECO VERTEX LLC makes no guarantees or warranties regarding:

  • Website availability
  • Error-free operation
  • Product suitability
  • Accuracy of content
  • Uninterrupted access

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

14. Limitation of Liability

To the maximum extent permitted by law, ECO VERTEX LLC shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Data loss
  • Business interruptions

Arising from:

  • Use of the website
  • Inability to access the website
  • Product purchases
  • Shipping delays
  • Third-party services

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

15. Indemnification

You agree to indemnify and hold harmless ECO VERTEX LLC, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or legal expenses arising from:

  • Violation of these Terms
  • Misuse of the website
  • Violation of applicable laws
  • Infringement of third-party rights

16. Fraud Prevention

For security and fraud prevention purposes, ECO VERTEX LLC reserves the right to:

  • Verify customer information
  • Request identity verification
  • Cancel suspicious orders
  • Restrict transactions flagged by payment processors

We cooperate with law enforcement and financial institutions regarding fraudulent activity.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States and applicable state laws.

Any disputes arising from these Terms shall be subject to the jurisdiction of competent courts within the United States.

18. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain fully effective.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and ECO VERTEX LLC regarding use of the website.

21. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Ragnovo
Operated by ECO VERTEX LLC

1968 S. Coast Hwy #4410
Laguna Beach, CA 92651
United States

Email: support@ragnovo.com