Privacy policy
Last Updated: May 11, 2026
Ragnovo respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how ECO VERTEX LLC (“Company,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects customer information when you visit or make a purchase from Ragnovo.com.
By using this website, you consent to the practices described in this Privacy Policy.
1. Company Information
Brand Name: Ragnovo
Legal Business Name: ECO VERTEX LLC
Business Address:
1968 S. Coast Hwy #4410
Laguna Beach, CA 92651
United States
Support Email: support@ragnovo.com
2. Information We Collect
When you visit or interact with our website, we may collect various types of information.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order history
Device & Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage behavior
- Cookies and tracking data
Customer Support Information
When contacting customer support, we may collect:
- Messages
- Uploaded images
- Return request details
- Feedback and communications
3. How We Use Your Information
We use collected information for legitimate business purposes including:
Order Processing
- Confirming and fulfilling orders
- Processing payments
- Shipping products
- Sending order updates
Customer Support
- Responding to inquiries
- Handling returns and exchanges
- Resolving disputes
Website Improvement
- Improving website performance
- Enhancing user experience
- Analyzing customer behavior
Fraud Prevention & Security
- Detecting fraudulent transactions
- Preventing unauthorized access
- Protecting customers and systems
Marketing & Promotions
- Sending promotional emails
- Providing special offers
- Sharing product updates
Customers may unsubscribe from marketing communications at any time.
4. Payment Information
Payments on Ragnovo.com are processed securely through trusted third-party payment providers.
We do not directly store complete debit or credit card information on our servers.
Payment processors may independently collect and process payment information subject to their own privacy policies and security standards.
5. Cookies and Tracking Technologies
Ragnovo.com uses cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember customer preferences
- Maintain shopping cart sessions
- Analyze website traffic
- Deliver relevant advertisements
Customers may disable cookies through browser settings, though some website features may not function properly.
6. Third-Party Services
We may share information with trusted third-party service providers including:
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing platforms
- Customer support systems
These providers only receive information necessary to perform their services.
We do not sell customer personal information to unrelated third parties.
7. Data Retention
We retain customer information only as long as necessary for:
- Order fulfillment
- Legal obligations
- Accounting purposes
- Fraud prevention
- Business operations
Information may be securely deleted when no longer required.
8. Data Security
ECO VERTEX LLC implements reasonable administrative, technical, and physical safeguards designed to protect customer information.
Security measures may include:
- SSL encryption
- Secure payment processing
- Restricted system access
- Monitoring for unauthorized activity
However, no online transmission or storage system can be guaranteed completely secure.
9. Customer Rights
Depending on applicable laws, customers may have rights to:
- Access personal data
- Correct inaccurate information
- Request deletion of information
- Withdraw consent
- Request data portability
Requests may be submitted to:
We may verify identity before processing requests.
10. Email Marketing & Communications
By subscribing or placing an order, customers may receive:
- Order confirmations
- Shipping notifications
- Customer service communications
- Promotional offers
Customers can unsubscribe from marketing emails at any time through the unsubscribe link or by contacting support.
11. Children’s Privacy
Ragnovo.com is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected, we will take steps to remove it.
12. International Visitors
Although our services are primarily intended for customers in the United States, international visitors may access the website.
By using the website, international users understand that their information may be processed and stored in the United States.
13. Third-Party Links
Our website may contain links to external websites or services operated by third parties.
We are not responsible for:
- External website content
- Privacy practices
- Third-party policies
Users should review third-party privacy policies independently.
14. Legal Compliance & Disclosure
We may disclose customer information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect company rights
- Prevent fraud or illegal activities
- Enforce our Terms of Service
15. California Privacy Rights
California residents may have additional privacy rights under applicable laws, including rights related to access, deletion, and disclosure of personal information.
Requests may be submitted to:
support@ragnovo.com
16. Changes to This Privacy Policy
ECO VERTEX LLC reserves the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon posting on this page.
Customers are encouraged to review this page periodically.
17. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Ragnovo
Operated by ECO VERTEX LLC
1968 S. Coast Hwy #4410
Laguna Beach, CA 92651
United States
Email: support@ragnovo.com