Refund policy
Last Updated: May 11, 2026
Welcome to Ragnovo. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges for purchases made through Ragnovo.com.
Ragnovo is operated by ECO VERTEX LLC.
Return Eligibility
Customers may request a return within 7 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- Product tags and original packaging must remain intact
- The item must not be damaged, broken, washed, or altered
- Proof of purchase or order confirmation must be provided
We reserve the right to reject returns that do not meet these conditions.
How to Request a Return
To initiate a return, customers must contact our support team at:
Please include the following information in your email:
- Full Name
- Order Number
- Reason for return
- Clear images of the product
- Images of any damage (if applicable)
Our support team will review your request and provide return approval instructions.
Return Pickup Process
Once your return request is approved, our designated shipping or logistics partner may arrange a pickup from your delivery address depending on your location and order eligibility.
Customers should securely pack the item before pickup.
Inspection & Approval
After the returned product reaches our warehouse, our team will inspect the item to ensure:
- The product is in acceptable condition
- Tags are attached
- No physical damage has occurred
- The item matches the original order
If the return is approved, a refund will be processed to the original payment method used during checkout.
Refund Timeline
Refunds are generally processed within 4–5 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Exchange Policy
If you wish to exchange a product:
- Contact our support team within 7 days of delivery
- Mention the replacement product or variant required
Once approved:
- A replacement order will be arranged
- The original product will be collected from your address
Exchanges are subject to product availability.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Gift cards
- Used or damaged products caused by customer misuse
- Personalized/customized products
Contact Information
Ragnovo
Operated by ECO VERTEX LLC
1968 S. Coast Hwy #4410 Laguna Beach, CA 92651
United States
Email: support@ragnovo.com